Do you offer other services beyond just facials! 

We do! We have many body service and treatment offerings, including massage, body wraps and reflexology. You can explore the different types of body services we offer by clicking here.


How can I book an appointment?

Booking an appointment at Jalan is easy! You can book by phone during normal business hours by calling our front desk concierge at (720) 476-5593. Online booking is available 24/7 using our secure booking manager. To book online from a computer, click here. To book online from a mobile device, click here.


How far in advance should I book my appointment?

While we do our very best to accommodate same-day and walk-in appointments, we highly recommend booking at least two weeks in advance to ensure you're able to choose a treatment and appointment time that best fits your needs and schedule ( especially when booking on weekends, for parties of two or more, special occasions or if you're visiting from out of town!). 


What is your cancellation policy?

We kindly ask that should your plans change, please notify us 12 hours prior to your scheduled service to cancel or re-schedule. 


When should I arrive for my treatment?

Get more out of your treatment by arriving 30 minutes early to experience our complimentary Signature Journey - lemongrass tea, foot soak, time spent in our nature-inspired Meditation Garden, and aromatherapy to clear the mind and awaken the senses. You can get a sneak peek of #jalanjourney moments captured by our guests and talented photography team over on Instagram


How long should I plan to be at the spa?

Here at Jalan, we strive to provide an immersive experience that feels more like a retreat than a quick errand. By arriving 30 minutes before the start of your service, you're able to enjoy our complimentary Jalan Journey, which includes tea, a foot soak, aromatherapy and time in our quiet Meditation Garden for reflection. The length of our individual treatments range from 30-90 minutes, while our special packages range from 90-150 minutes. You can find the length of each service next to each service description and also while booking using our online booking tool. After your treatment, you're welcome to extend your relaxation by heading back to the Meditation Garden to enjoy some more tea, a warm shoulder compress, and an optional guided meditation with headphones.


What should I wear?

Come as you are! Wear your comfy clothes with no makeup; we believe you are beautiful from the outside in. 

Slippers will be provided at every visit for your comfort during the foot soak; however, to lesson our environmental impact, robes are only provided for guests with multiple scheduled treatments. 


Why should I get a facial?

Whether you already have an established skincare routine or are just starting out in your skincare journey, facials are an essential part of wellness that work from the outside-in to provide a deep cleanse and help promote healthy skin turnover. 

Just as you strive to eat right, move your body, get haircuts and teeth cleanings, facials can help to treat and prevent common skincare problems and promote overall health. As the seasons change throughout the year and throughout the course of your life, you may notice varying levels of dehydration or excess moisture in your complexion. 

Through a deep cleansing and application process with powerfully plant-based  serums, masks and moisturizers, a regular facial routine works to create smoother texture, increased hydration, a glowing complexion, fewer breakouts, and improved tone.

While facials alone are supremely relaxing, when coupled with our signature Jalan Journey our process seeks  to provide a deeply immersive escape from every day life. Our goal is to ensure you leave feeling the best about yourself spiritually, emotionally, and physically, making a Jalan facial a wonderful way to improve your overall wellbeing. 


What can I expect from my first facial?

First-time facial? We recommend our Signature Facial, which is a wonderful introductory facial for all skin types. You can check out the other types of facials we offer here to fit your schedule, budget and skincare needs.

To start off your facial, one of our skincare experts (often referred to as an esthetician) will perform a simple skincare analysis, asking questions along the way to determine the best treatment for your skin's unique needs. This gives the esthetician an idea of your current skincare routine, pore size, texture and possible irritants that may detract from your skin's natural glow. 

Each of our facial rooms is equipped with a steamer which provides a gentle mist of steam to your skin to help pores open more fully, which gives your skin a deep cleanse allows products used to absorb more fully, and prepares your skin for extractions (see more below).

Depending on the type of facial you select, your esthetician may perform extractions, which provides pressure to congested areas of your complexion for a deeper, fuller cleansing of the face. While this part of the process may be slightly uncomfortable (and should only be performed by a licensed esthetician to avoid scarring), it lasts just a few moments and is followed by a deeply relaxing massage, mask and moisturizing combination to quickly bring you back to a relaxed state. Slight redness following extractions typically lasts 24-48 hours at most ( which is why you should always schedule a facial a few days before an important event).

Lastly, you'll want to make sure get the most of your facial by maintaining a healthy skincare routine once at home. Drink plenty of water, wash off makeup before bed, and use a cleanser and moisturizer appropriate for your skin type and the current season. Our estheticians are always happy to provide tips, tricks and product recommendations for your at-home skincare routine.


I love the products the staff used during my treatment. Can I purchase them?

Yes! Our team uses Elemental Herbology and Jurlique skincare lines, which are plant-based products often found exclusively at five-star resorts. We offer a range of products within each line to fit all skincare types and budgets. Following your treatment, our team will lay out a selection of products used during your treatment based on your skincare needs and the time of year. If you're not ready to take any home with you, please don't worry! It's our goal for you to leave the spa feeling deeply relaxed, so we avoid pressuring you into purchasing a product, and are often happy to provide a sample of something you're interested in trying, but not ready to commit to just yet.


How often should I get a facial?

Jalan is available to you anytime you'd like to relax and restore. However, our estheticians recommend getting a facial at least once every three months (or once per season) to maintain a healthy skincare routine.


Is your spa eco-friendly?

Yes! You can read more about our earth-friendly practices here.


Should I avoid the spa if I'm pregnant?

Not necessarily. Like many spas, we do not recommend a massage within the first trimester of your pregnancy, so be sure to book with us at 13 weeks and beyond. To ensure additional safety for mom and baby, reflexology services require a doctor's note. 

We also offer special services just for expecting mother's! Learn more about our Prenatal Massage here and our Tranquil Mama Package here


Should I shave before my treatment?

No need to shave your beard before a facial! The high-frequency treatment included in many of our facials is a great way to promote healthy hair growth and reduce bacteria. 

If you do plan on shaving before your treatment, we recommend doing so at least 4 hours before the start of your service to avoid irritation.