Have a question not addressed here? Give us a call at  (720) 476-5593 or email us at journey@jalanspa.com


General FAQ


Do you offer other services beyond just facials!  

We do! We have many body service and treatment offerings, including massage, body wraps and reflexology. You can explore the different types of body services we offer by clicking here.


How do I book an appointment?

Booking an appointment at Jalan is easy! You can book by phone during normal business hours by calling our front desk concierge at (720) 476-5593. Online booking is available 24/7 using our secure booking manager. To book online from a computer, click here. To book online from a mobile device, click here.

Prefer to text? We're also available by text to answer questions or book an appointment at 720-900-5960. Please note that we do require a credit card to book. If you'd prefer not to text this information, please use one of the booking methods above.


How far in advance should I book my appointment?

While we do our very best to accommodate same-day and walk-in appointments, we highly recommend booking at least two weeks in advance to ensure you're able to choose a treatment and appointment time that best fits your needs and schedule (especially when booking on weekends, for parties of two or more, special occasions or if you're visiting from out of town). 


What is your cancellation policy?

We reserve appointments specifically for you! Please notify us 12-hours in advance should you need to reschedule or cancel your appointment. If you reach us after normal business hours, please leave a message. Same day cancellations are subject to 50% of the total price of the service(s). Missed appointments without alerting us are subject to the full total price of the service(s).

Alcohol should not be consumed before facial or body treatments.  Jalan Facial Spa reserves the right to refuse services for guests who appear to be intoxicated or under the influence of alcohol and drugs.


When should I arrive for my treatment?

Get more out of your treatment by arriving 30 minutes early to experience our complimentary Signature Journey — lemongrass tea, foot soak, time spent in our Meditation Garden, and aromatherapy to clear the mind and awaken the senses. You can get a sneak peek of #jalanjourney moments captured by our guests and talented photography team over on Instagram

Should you arrive late, we will do our best to accommodate as much of the treatment and Jalan Journey as possible.


Do I need to fill out any paperwork?

Yes. Whether you’ve been here before for a different service, or are brand-new* to Jalan altogether, we need to learn a little more about you to make the most of your first-time facial or body service at Jalan. You can streamline your next visit by downloading and filling out an intake form at the links below and bringing it with you to your appointment.

First Time Guest Form | Facial Intake Form | Massage Intake Form

Prenatal Massage Intake Form | Reflexology Intake Form

*Brand-new guests should fill out both a First-Time Guest Form and an Intake Form for the specific service being received.


How long should I plan to be at the spa?

Here at Jalan, we strive to provide an immersive experience that feels more like a retreat than a quick errand. By arriving 30 minutes before the start of your service, you're able to enjoy our complimentary Jalan Journey, which includes tea, a foot soak, aromatherapy and time in our Meditation Garden for reflection.

The length of our individual treatments range from 30-90 minutes, while our special packages range from 90-150 minutes. You can find the length of each service next to each service description and also while booking using our online booking tool. After your treatment, you're welcome to extend your relaxation by heading back to the Meditation Garden to enjoy some more tea, a warm shoulder compress, and an optional guided meditation with headphones.


What should I wear?

Come as you are! Wear your comfy clothes with no makeup; we believe you are beautiful from the outside in. 

Slippers will be provided at every visit for your comfort during the foot soak; however, to lesson our environmental impact, robes are only provided for guests with multiple scheduled treatments. 

While we provide complimentary grooming items such as combs, dry shampoo, moisturizer and more, we do not have showers on site, which helps to keep our water consumption at a minimum and lower our overall spa costs — allowing us to provide five-star services at great prices for our guests.

We do provide storage bins for keeping your shoes and belongings, however; if you prefer to keep your high-value items with you, you're welcome to bring them with you and store them in the baskets we provide in each of or facial and massage rooms.


I love the products used during my treatment. Where can I purchase them?

Yes! Our team uses Elemental Herbology and Jurlique skincare lines, which are plant-based products often found exclusively at five-star resorts. We offer a range of products within each line to fit all skincare types and budgets. Following your treatment, our team will lay out a selection of products used during your treatment based on your skincare needs and the time of year.

If you're not ready to take any home with you, please don't worry! It's our goal for you to leave the spa feeling deeply relaxed, so we avoid pressuring you into purchasing a product, and are often happy to provide a sample of something you're interested in trying if you're not ready to comitt.


Is your spa eco-friendly?

Yes! We are Denver's only Certifiably Green Spa. You can read more about our earth-friendly practices here.


Should I avoid the spa if I'm pregnant?

Not necessarily. We even offer special services just for expecting mothers! Learn more about our Prenatal Massage here and our Tranquil Mama Package here

Like many spas, we do not recommend a massage within the first trimester of your pregnancy, so be sure to book with us at 13 weeks and beyond. To ensure additional safety for mom and baby, reflexology services require a doctor's note. 

Our massage therapist team members are all certified in prenatal massage. We use cushions, pillows, and bolsters for support and comfort. Please note the treatment time when booking facials — select  the service where you'll be most comfortable lying flat on your back for an extended period of time at your particular stage of pregnancy.

We recommend avoiding treatments involving heat, such as our Jade Stone Massage and body wraps.


What is your minor policy?

At Jalan, we believe that healthy skin and wellness starts early, and welcome teens and young adults to the spa. You can learn more about our specific treatment for teens here.

To ensure the health and wellness of everyone at our spa, we have an established policy for our youngest guests. Please note that at no point in time may a minor be left in our building without proper supervision.

Facials

Guests below the age of 18 require a parent/guardian signature to receive a service at the spa. Guests between 16-17 years of age require a signed parent/guardian consent form, but a parent/guardian does not need to be present. Guests between 10-15 years of age require a parent/guardian consent form and the parent/guardian must be present at the time of service. Note that parents/guardians can both receive facial services at the same time provided that the service times are equal in length.

You can download and sign a copy of our Facial Intake form to sign and bring to your appointment here.

Massages

Guests below the age of 18 require a parent/guardian signature to receive a service at the spa. Guests between 16-17 years of age require a signed parent/guardian consent form, but a parent/guardian does not need to be present. Guests under 16 may book a Couple's Massage with a parent/guardian and may receive a 30-minute reflexology treatment alongside a parent/guardian receiving the same service.


Food & Alcohol Policy

Due to the risks of consuming alcohol before a spa treatment and to accommodate groups, please adhere to the following:

  • All alcohol consumed within Jalan must be consumed in the front lobby to avoid disturbing guests in the Meditation Garden or treatment rooms.

  • If guests are receiving massage, they must consume alcohol post-massage and not prior due to:

  • Massage will increase blood circulation, which increases the effects of alcohol.

Massage causes the alcohol to hit the bloodstream faster and remain in the system longer, causing an individual to feel "more drunk" during and after the massage - putting the individual at risk if driving post massage.

  • Numbed Senses — Alcohol numbs the senses, making it hard to release what pressure the body can manage during a massage. Too much pressure on muscles that cannot handle it can be overworked, then damaging muscle tissue.

  • Dehydration — Massage tends to allow fluids to move around in the body. If an individual is dehydrated from alcohol, massage will increase the level of dehydration. Hangovers will be worse than normal because of this.

  • Massage is great for releasing toxins from the body, while alcohol is adding toxins

  • The Massage Therapist is put at risk for losing their license

**Please note that because of the liability for the guest and Jalan, guests who appear to be or admit to intoxication are subject to being declined a service but can be rescheduled without cancellation penalties.

• The alcohol intake is limited to 1-2 drinks per person. For example, if there is a group of 5 and champagne serves about 5 glasses we would limit to 1-2 bottles of champagne and no more.

• Avoid foods with strong smelling odors. Approved snacks: nuts, fruit, baked goods like muffins, cookies, etc. The group would be responsible for providing their own plates, bowls, silverware, napkins; Jalan will provide champagne flutes (plastic, re-usable, dishwasher safe).


Facial FAQ


Why should I get a facial?

Whether you already have an established skincare routine or are just starting out in your skincare journey, facials are an essential part of wellness that work from the outside-in to provide a deep cleanse and help promote healthy skin turnover. 

Overall Wellness

Just as you strive to eat right, move your body, get haircuts and teeth cleanings, facials are part of a healthy skincare routine to promote overall health.

While facials alone are supremely relaxing, when coupled with our signature Jalan Journey our process seeks to provide a deeply immersive escape from every day life. Our goal is to ensure you leave feeling the best about yourself spiritually, emotionally, and physically, making a Jalan facial a wonderful way to improve your overall wellbeing. 

Taking Care of the Skin You're In

As the seasons change throughout the year and throughout the course of your life, you may notice varying levels of dehydration or excess moisture in your complexion. 

Through a deep cleansing and application process with powerful plant-based serums, masks and moisturizers, a regular facial routine works to create smoother texture, increased hydration, a glowing complexion, fewer breakouts, and improved skin tone. Regular facials also help to maintain a youthful, natural glow. 


 

What can I expect from my first facial?

First-time facial? We recommend our Signature Facial, which is a wonderful introductory facial for all skin types. You can check out the other types of facials we offer here to fit your schedule, budget and skincare needs.

Analysis

To start off your facial, one of our skincare experts (often referred to as an esthetician) will perform a simple skincare analysis, asking questions along the way to determine the best treatment for your skin's unique needs. This gives the esthetician an idea of your current skincare routine, your pore size and skin texture, and possible irritants that may detract from your skin's natural glow. 

Steam

Each of our facial rooms is equipped with a steamer to provide a gentle mist of steam to your skin to help pores open more fully. This process helps to remove bacteria and impurities from the pores, allowing skincare products used to absorb deeply and prepare your skin for extractions (see more below).

Extractions

Depending on the type of facial you select, your esthetician may perform extractions, which provides pressure to congested areas of your complexion for a deeper, fuller cleansing of the face. While this part of the process may be slightly uncomfortable (and should only be performed by a licensed esthetician to avoid scarring), it lasts just a few moments and is followed by a deeply relaxing massage, mask and moisturizing combination to quickly bring you back to a relaxed state. Slight redness following extractions typically lasts 24-48 hours at most (which is why you should always schedule a facial at least a week before an important event such as a wedding). 

Facial Follow-Up

Lastly, you'll want to make sure to get the most from your facial by maintaining a healthy skincare routine once at home. Drink plenty of water, wash off makeup before bed, and use a cleanser and moisturizer appropriate for your skin type and the current season. Our estheticians are always happy to provide tips, tricks and product recommendations for your at-home skincare routine.


How often should I get a facial?

Jalan is available to you anytime you'd like to relax and restore. To look and and feel your very best you can, our estheticians recommend a facial every 1-3 months to deeply cleanse and  maintain a healthy skincare routine.


Men: should I shave before my treatment?

No need to shave your beard before a facial! The high-frequency treatment included in many of our facials is a great way to promote healthy hair growth and reduce bacteria. 

If you do plan on shaving before your treatment, we recommend doing so at least 4 hours before the start of your service to avoid irritation.


Which facial would you recommend prior to a wedding or other major event?

All of our facials are designed to help you relax and put your best face forward before your next event. You can choose the right facial for your needs, schedule and budget here. 

While minimal and gentle, minor redness can occur following extractions, facials that include them should be booked  at least one week prior to an event or wedding.  


Massage& Body Treatment FAQ


Why should I get a massage?

Massages are an essential part of self-care: helping to reduce stress, lower blood pressure and enhance sleep. Massages are also effective in reducing muscle tension, migraines, headaches and chronic pain, especially low back pain and joint pain.


Why should I get a body treatment?

Body wraps work to cleanse, exfoliate, and hydrate — like a facial for your entire body. We use dry brush exfoliation, which removes dead cells for softness and a fresh, youthful glow. Dry brushing aids in circulating blood flow towards the heart to stimulate detoxifying lymphatic drainage. 

At Jalan, we use a heated, cushioned table with a mylar blanket, which helps to retain your body's own heat and maximize the overall benefits of moisturizers and other products applied to the body during your service.

We offer rotating body wraps with soothing seasonal ingredients like mint, aloe, macadamia and more. Learn more about our current wrap offering here.


What can I expect from my first massage or body treatment?

Our goal is to make you feel as relaxed as possible during your time here at the spa, and we will discuss any goals (relaxation, tension reduction, etc.) and specific problem areas prior to your massage for your license massage therapist to be aware of. We will also ask about any discomfort/pain, surgeries or medications to be aware of prior to beginning the treatment.

The massage therapist will step out of the treatment room and then have you disrobe to your comfort level (leaving on undergarments if you would like) and get cozy between the sheets and under the top blanket, typically starting face down with face resting on a face cradle. Your therapist will knock before entering to make sure you are under the sheets and then will begin the session. Draping techniques used throughout session to only uncover part of the body to work on while leaving the rest of the body warm, cozy and unexposed. Since muscles are tightly connected in groups, lower back and hamstring pain can often be alleviated with an over-the-sheet glute massage. Your therapist will always ask before massaging this muscle group, and you're always at complete liberty to let us know if you would like your therapist to avoid any muscle group or particular area of the body. 


What is foot reflexology and why is it good for your health?

Reflexology isn't just a foot massage — it's a healing art of ancient origin. Dating back to  3,000 B.C., foot reflexology uses a therapeutic method that stimulates pressure points on the feet to promote healing all over the body and relieve stress.

Beyond feeling good, this practice specifically targets reflex points on the foot to initiate a healing response to corresponding organs and other parts of the body. A series of small, intense movements help to address foot problems in addition common issues like stomach pain, headaches, sinus problems and imbalances through improved bloodflow.